Welcome to our Support page! We’re here to assist you with any questions, issues, or guidance you may need regarding our 3D printing and design services.

How Can We Help You?

📂 File Preparation Support

Need help preparing your file for 3D printing?

• Ensure your design is in the correct format (.STL, .OBJ, or .3MF).
• We recommend designs that meet our minimum resolution and structural guidelines.
• Check out our File Preparation Guide for detailed instructions.

If you’re unsure, send your file to info@fractalfusionlabs.com for a free compatibility check.

🔧 Printing Issues

Facing issues with a print?

• Check if the design meets material and size requirements.
• If you’ve received a printed product from us and it has issues, please send photos and details to info@fractalfusionlabs.com for troubleshooting or reprint support.

🎨 Design Assistance

Need help creating or modifying a design?

• Our team offers design services, including conceptualization, drafting, and final product optimization.
• Get in touch for a custom quote or to discuss your project needs.

📦 Order & Delivery Questions

Have questions about your order status or delivery?

• You can track your order using the tracking number provided at dispatch.
• For delivery issues or concerns, email us with your order number at info@fractalfusionlabs.com.

🛠 Maintenance & Care

For printed products, follow these tips to ensure longevity:

• Keep away from direct sunlight and high temperatures.
• Clean gently with a soft cloth or brush.
• Avoid exposing delicate parts to excessive force.

For more detailed maintenance advice, check out our Product Care Guide.

Contact Support

Can’t find what you need here?
Reach out to us directly for personalized support:

• Email: info@fractalfusionlabs.com
• Social Media: Message us on Facebook or Instagram.
• Use our chat function available on every page

We’re committed to ensuring your 3D printing and design experience with us is seamless and satisfying!